1. Install and upgrade operating systems and networks that are relevant to a specific user’s needs.
2. Update and get senior desktop engineers up to speed on hardware and software-related encounters
3. Provide basic training to the computer users to help them diagnose and overcome common problems that they might encounter
4. Record and document technical issues in the form of logs
5. Follow up with the users to ensure maximum functionality of their computer systems
6. Knowledge of LLM Models and AI techonology
7. Troubleshoot basic LAN/WAN issues, Wi-Fi connectivity problems, and VPN access.
8. Maintain documentation for technical procedures, configurations, and knowledge base articles.
9. Ensure endpoint protection and encryption tools are active and updated.
10. Emergency Support and Disaster Recovery
